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Shipping and Returns

Shipping

We currently only ship to the Domestic United States and Canada. UPS is our exclusive shipping provider.

You will have all shipping options available for you on the checkout page.

Once the order is shipped you will be updated with a tracking number. Please refer to the Refund Policy for information regarding returns. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us at support@whattogetdad.com with the order number in the subject line and please include any pictures or proof of damage to the product. 

Several types of goods are exempt from being returned: 

- Items that are personalized with engraving cannot be returned unless the item was damaged during manufacturing or shipping

- Perishable goods such as food or beverage items cannot be returned. 

- Products that are damaged within 30 days of purchase and not the responsibility of the manufacturer cannot be returned

- Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

Once we have been notified about an item that needs to be returned, we will provide you with shipping details.

Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund once we receive the damaged item, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@whattogetdad.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If your item is defective or damaged and you would like to exchange it for the same item, send us an email at support@whattogetdad.com. We will respond with shipping details to return the item.

Shipping Returns
If the item(s) you received is defective or damaged and you would like to return the item for an exchange or a refund, we will provide you with a shipping label to return directly to our manufacturer. 

If the product is not damaged or defective, you will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.